Gong, Agentforce Sales, Avoma Named 2026 CI Champions by Info-Tech
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Arlington, Va. – October 08, 2026 -- Info-Tech Research Group has named Gong and Agentforce Sales as joint leaders in its 2026 Conversation Intelligence Data Quadrant Report, each scoring 9.0 on the firm's Composite Score (CS) scale, with Avoma close behind at 8.6 CS.
The rankings, drawn entirely from verified end-user feedback on Info-Tech's SoftwareReviews platform, designate all three vendors as Champions in a category covering tools that capture, transcribe, and analyze customer calls and meetings.
Gong and Agentforce Sales tie at the top with 9.0 Composite Scores
Gong earned its score on the strength of call recording features, according to user feedback aggregated in the report. Agentforce Sales matched that score, with reviewers citing its conversation coaching capabilities as a standout strength.