BSI Software Acquires Sikom to Expand AI-Driven Customer Communications and Contact Center Capabilities
SHERIDAN, WYOMING - May 15, 2026 - BSI Software has acquired German contact center technology provider Sikom Software GmbH to strengthen the communication and omnichannel capabilities of its BSI Customer Suite platform. The transaction expands BSI Software's position in AI-driven CRM and customer experience technologies by integrating intelligent contact center functionality designed for regulated industries including insurance and healthcare. The acquisition combines CRM, AI-powered customer experience processes and omnichannel interaction management within a broader enterprise communications framework. Both companies said the move is intended to support more integrated customer engagement and operational workflow management across service, sales and marketing environments.