Outsourcing & Shared Services

United States – September 18, 2026 -- Pavion, a global integrated security and life-safety solutions provider generating over $1 billion in annual revenue, has appointed Andy Bierer as its new Chief Executive Officer, succeeding Joe Oliveri, who built the company into its current market-leading position.

Bierer arrives from Carrier's Automated Logic division

Bierer most recently served as President of Automated Logic, a Carrier company specializing in building automation and control solutions. He previously held senior leadership roles at Carrier and Otis, where he led field organizations across North America and Europe and drove both organic and acquisition-based growth.

Pasadena, Calif. – September 18, 2026 -- Inter-Con Security Systems Inc. generates over $1.5 billion in annual revenue and employs more than 40,000 people globally, the physical security and risk management firm confirmed during National Security Officer Appreciation Week.

Inter-Con highlights its scale as one of the largest physical security firms worldwide

The Pasadena, California-based company, now in its third generation of family management and ownership, positions its workforce across corporate campuses, healthcare facilities, critical infrastructure, transportation hubs, and public venues.

CEO Henry Hernandez publicly recognizes frontline security personnel

"Security officers are the everyday heroes who help make our world safer," said Henry Hernandez, President and CEO of Inter-Con Security. "We are deeply grateful for their professionalism and sacrifice every day."

Tokyo – September 16, 2026 -- transcosmos inc. has opened CX Square Park23 Bali, its seventh operation site in Indonesia and first location on the island, to deliver multilingual customer experience (CX) services.

transcosmos expands Indonesia footprint to seven sites with Bali debut

The new facility targets businesses operating in the Indonesian market as well as global companies seeking to establish or expand their presence in the country. The company cited Bali's growth as a creative and digital economy hub, alongside its established hospitality and service culture, as key factors behind the site selection.

San Antonio – September 16, 2026 -- Frost & Sullivan has named TP its 2026 Asia-Pacific Customer Experience Management Services Company of the Year, citing the company's AI orchestration framework and operational scale across the region.

Frost & Sullivan benchmarks TP on innovation and customer impact

The consultancy's evaluation assessed TP across two core dimensions: visionary innovation and performance, and customer impact. Krishna Baidya, Vice President of the ICT Practice at Frost & Sullivan, said TP is moving AI from experimentation into governed, measurable operations at scale, combining orchestration capability with regional delivery depth and operational discipline.

Toronto – September 13, 2026 -- The Sales Factory has ranked #2 globally in the Outsourced Sales category of G2's Summer 2026 Grid Reports, marking the third consecutive quarter the outsourced sales and lead generation firm has held a top position on the review platform. The company also earned Leader status in the Lead Generation category, based entirely on verified customer reviews and market presence data compiled by G2.

G2 rankings rely solely on verified buyer reviews, not marketing spend

G2, described as the world's largest software and services marketplace, builds its quarterly Grid Reports from authenticated user reviews combined with market presence metrics. Leader status requires companies to sustain high customer satisfaction scores alongside demonstrated market traction, a methodology G2 says filters out purchased visibility.