Tokyo – September 15, 2026 -- transcosmos inc. has opened CX Square Park23 Bali, its seventh operation site in Indonesia and first location on the island, to deliver multilingual customer experience (CX) services.
transcosmos expands Indonesia footprint to seven sites with Bali debut
The new facility targets businesses operating in the Indonesian market as well as global companies seeking to establish or expand their presence in the country. The company cited Bali's growth as a creative and digital economy hub, alongside its established hospitality and service culture, as key factors behind the site selection.
Company shifts from contact center operator to integrated digital solutions provider
transcosmos has expanded its Indonesia offering beyond traditional contact center services into an ecosystem covering omnichannel CRM, chatbots, AI voicebots, content services, e-commerce support, and robotic process automation (RPA). The firm stated it will continue integrating digital technologies and AI into its service portfolio as customer expectations grow more sophisticated.
transcosmos holds ICCA Platinum and Silver awards in Indonesia's BPO sector
The company has received a Platinum Winner award for Contact Center Operations and a Silver Winner award for Employee Engagement at the ICCA Awards, reinforcing its position in Indonesia's CX and BPO industries. transcosmos operates 189 bases across 36 countries and regions globally, with a strategic focus on Asia.