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transcosmos inc.

transcosmos Opens 7th Indonesia Site, First in Bali

transcosmos Opens 7th Indonesia Site, First in Bali

Tokyo – September 15, 2026 -- transcosmos inc. has opened CX Square Park23 Bali, its seventh operation site in Indonesia and first location on the island, to deliver multilingual customer experience (CX) services.

transcosmos expands Indonesia footprint to seven sites with Bali debut

The new facility targets businesses operating in the Indonesian market as well as global companies seeking to establish or expand their presence in the country. The company cited Bali's growth as a creative and digital economy hub, alongside its established hospitality and service culture, as key factors behind the site selection.

transcosmos Launches Generative AI Chatbot trans-AI Chat in Indonesia

transcosmos Launches Generative AI Chatbot trans-AI Chat in Indonesia

Tokyo – September 11, 2026 -- transcosmos inc. has officially launched trans-AI Chat, a generative AI-powered chatbot, in Indonesia, expanding its customer experience (CX) technology footprint in the country.

Chatbot uses large language models to replace scripted conversation flows

Unlike conventional chatbots built on predefined scripts, trans-AI Chat leverages large language models (LLMs) to interpret conversational context, recognize customer intent, and generate dynamic, human-like responses in real time.