Black Book Research

[SOURCE_CITY] – October 17, 2026 -- Andor Health's ThinkAndor platform scored 92.6 in the 2026 KLAS ranking for Virtual Care Platforms, earning the Best in KLAS title and outperforming the category average, the company said.

Three independent bodies honor ThinkAndor in one cycle

Black Book Research named ThinkAndor the top-rated virtual care platform for the third consecutive year. The platform led in workflow integration, provider efficiency and patient engagement.

Frost & Sullivan gave Andor Health its Transformational Innovation Leadership award for excellence in acute care virtual health.

Many of the awards draw on direct, anonymous feedback from healthcare providers, including clinicians, administrators and leaders who use the platform daily.

United States – October 17, 2026 -- Andor Health ranked #1 in overall client satisfaction in the 2026 Black Book survey of non-EHR virtual care platforms, its fourth consecutive year at the top. Its ThinkAndor agentic AI platform scored 9.75 out of 10.

More than 1,100 healthcare professionals across care settings contributed feedback to the survey. ThinkAndor led in 14 of 18 performance categories tied to enterprise virtual care execution. These included clinical workflow integration and usability, interoperability across systems and devices, care team collaboration and escalation support, AI-assisted automation and workflow orchestration, and customer support and long-term partnership quality.