Eagle Hill Consulting

51% of HR Staff Lose Half Their Week to Admin Despite AI Trust

51% of HR Staff Lose Half Their Week to Admin Despite AI Trust

Arlington, Va. – September 23, 2026 -- Eagle Hill Consulting's new HR Technology and Service Delivery Survey finds that 51% of HR professionals spend at least half their workweek on routine, repetitive, or low-value administrative tasks, even as 86% say automation or AI improves the service they deliver to the business.

Fragmented systems undercut technology investment across HR functions

Ninety-one percent of surveyed HR professionals use two or more systems to complete a single task, and 43% rely on three or more. Seventy-eight percent regularly re-enter the same information across multiple platforms, while 68% turn to workarounds such as spreadsheets, shared drives, or manual tracking to get work done.

AI Boosts Productivity but Culture Gaps Threaten ROI, Study Finds

AI Boosts Productivity but Culture Gaps Threaten ROI, Study Finds

Arlington, Va. – September 11, 2026 -- Eighty-four percent of senior business leaders say at least one cultural factor is limiting their organization's success with artificial intelligence, even as AI adoption delivers measurable productivity and quality gains, according to a new survey from Eagle Hill Consulting.

AI adoption spreads evenly across core business functions

The Eagle Hill Consulting AI Capabilities survey of 306 U.S. director-level and above executives finds organizations deploying AI at nearly equal rates across business operations (73 percent), decision support and analytics (72 percent), and employee productivity and knowledge work (71 percent). Sixty-six percent of respondents report improved employee productivity, 59 percent cite improved operational efficiency, 55 percent report improved quality of work, and 53 percent report improved customer experience.