Oviedo Police Department

Oviedo – October 15, 2026 -- Oviedo Police Department has launched an automated system that sends 911 callers text or email status updates on their case after they hang up with dispatch.

Oviedo enrolls 911 callers in text and email case updates

Once someone calls 9-1-1, the department can enroll the caller to receive updates as the case progresses. Callers no longer need to phone back and ask a dispatcher or officer for a status check.

Tool targets the information gap after a 911 call

The city says the system is designed to close the information gap that often follows a 9-1-1 call, when a caller reports an incident but has no straightforward way to learn what happened next.