Starbucks

Tim Hortons Fastest Drive-Thru as AI Erodes Hospitality: Study

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Tim Hortons Fastest Drive-Thru as AI Erodes Hospitality: Study

Cleveland – October 07, 2026 -- Tim Hortons posted the fastest drive-thru service among major quick-service chains with an average total time of 4 minutes and 20 seconds, according to the 26th annual QSR Drive-Thru Report released by QSR magazine in partnership with Intouch Insight.

AI ordering cuts hospitality cues, study finds

The report, based on thousands of data points and mystery-shopper evaluations, found that when artificial intelligence handled drive-thru ordering, employee behaviors such as saying "thank you" and displaying a pleasant demeanor declined significantly. The findings point to a widening gap between operational automation and guest experience as more chains deploy AI at the order window.

Starbucks tops order accuracy rankings

Starbucks led competitors on order accuracy, a metric the report identifies as critical to customer satisfaction alongside speed and convenience.

SDK.finance Targets Retailers, Marketplaces to Embed Wallets

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SDK.finance Targets Retailers, Marketplaces to Embed Wallets

Vilnius, Lithuania – September 21, 2026 -- SDK.finance has expanded its core platform strategy to help retailers, marketplaces, and telecom operators build native financial products, betting that established consumer brands rather than fintech startups will drive the next wave of payment innovation.

SDK.finance shifts platform focus toward non-financial consumer brands

The Vilnius-based software provider, which builds ready-made infrastructure for wallets and payments, said companies that already hold customer relationships and transaction data are better positioned to embed financial services than new fintech entrants. "None of these companies set out to be a bank, but all of them are moving money," said Pavlo Sidelov, CEO at SDK.finance.