Truist Scales AI Call Summaries to 70% of Care Center Calls
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Charlotte, N.C. – September 13, 2026 -- Truist Financial Corp. (NYSE: TFC) has completed full deployment of its AI Call Summaries tool across care centers, generating more than 4.5 million automated call summaries in the second quarter of 2026 alone and now covering over 70% of inbound client interactions.
Generative AI converts client calls into structured summaries within seconds
The technology, live since the third quarter of 2025, automatically documents client conversations, removing manual note-taking from teammate workflows. Truist's average care center call runs more than eight minutes, and the tool is designed to capture key themes, client needs and resolution outcomes in real time.