Beijing's 12345 Hotline Hits 200 Million Requests as Forum Opens
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Beijing – October 13, 2026 -- Beijing's 12345 government hotline has handled around 200 million requests from individuals and businesses, according to data released as the 2026 Beijing Forum on Swift Response to Public Complaints opened on Monday.
The two-day event opened with research findings, reports on city hotline services and global case studies on urban governance. Digital technology, particularly artificial intelligence, is its key focus.
Hotline has run as a big-data and AI governance hub since 2019
The 12345 platform is the city's unified government service channel. Residents use it to report problems, lodge complaints and seek information on public services ranging from utilities and transportation to healthcare and housing.