Candid engagement platform

Washington – October 06, 2026 -- U.S. News & World Report has made a strategic investment in Candid, an AI-powered engagement startup, to replace static resident surveys with real-time conversational feedback tools across senior living and post-acute care communities.

Candid's conversational platform achieves roughly 70 percent response rates, far outpacing traditional surveys

Candid uses interactive voice and text conversations to let residents, family members and employees provide feedback in their own words. The platform pairs quantitative metrics with qualitative sentiment analysis to flag recurring themes and emerging operational concerns. Across deployments spanning hundreds of U.S. senior living communities, this conversational format averages an approximate 70 percent response rate.