CGI: Batch Collections Systems Leave Data Stale for Nearly 24 Hours
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Global – October 15, 2026 -- Collections systems built on batch updates can leave account and contact data stale for nearly 24 hours, according to CGI, which is urging lenders to move to real-time platforms as portfolios grow more complex and delinquencies rise.
Overnight batch cycles refresh collections data only once per day
Many collections operations rely on batch processing because their systems support nothing else. Updates post to accounts and contacts overnight and can require system downtime. A change made just after processing, such as a payment, a new phone number or updated consent, goes unseen until the next cycle.
Stale data means wasted outreach, inconsistent treatment and avoidable compliance exposure, CGI says.