CGI: Only 47% of Banks See Digitization Delivering Results
Miami – October 15, 2026 -- Fewer than half of corporate and transaction banking leaders (47%) say their digitization strategy is delivering expected results, even though 88% report that technology and digital acceleration are having a high impact on their organizations, according to CGI's 2026 Voice of Our Clients research.
CGI argues the gap stems from a lack of trusted, interoperable data rather than a lack of technology. Scanned PDFs remain digital copies of physical documents, so their contents still have to be extracted, re-entered into multiple systems and verified manually.
Repeated verification slows each hand-off in the trade chain
Banks, customs authorities and buyers each re-verify the same trade data when a shipment changes hands or a new party joins a transaction. CGI says this duplication slows processing, raises costs and creates friction across the ecosystem.