Chicago – November 05, 2026 -- bswift has made its Emma Intelligence benefits engine available to all existing clients as a plug-in for the workplace AI assistants employers already run, so employees can get answers based on their own enrollment, claims and eligibility data within a single conversation.
Emma connects to employer assistants through Model Context Protocol
The integration uses Model Context Protocol (MCP), an open standard that lets AI assistants access information and capabilities from other services. bswift calls the design "headless": Emma's benefits intelligence works independently of its own chat interface, while the employer's assistant keeps its familiar experience and names Emma as the source. An employee can ask which medical plan they are enrolled in and receive an answer drawn from actual enrollment records.
Emma Intelligence draws on the employer's benefit plans plus each employee's enrollment, claims and eligibility information. bswift already lets clients embed Emma in Microsoft Teams and Slack through an app or a one-to-one chat.
bswift targets the benefits-data gap in workplace AI
Workplace assistants without access to an employee's actual benefits information can struggle to answer benefits questions reliably, according to bswift. The company says Emma-backed assistants can handle more questions independently, resolving them before HR involvement is needed, and that employers get more from their investments in both technologies.
"Employees shouldn't have to figure out which assistant to ask when they need help at work," said Vinita Pilani, SVP of Product Engineering at bswift.
Existing security controls remain in place
The experience falls under bswift's Mindful AI framework, built on four principles: human-first design, privacy by default, transparency over shortcuts, and flexibility for the future. Established permissions, authentication and authorization requirements, along with existing bswift data governance and security controls, stay in force.