Aragon Research: ICX Market to Hit $251.83B by 2031
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Palo Alto – September 15, 2026 -- Aragon Research has identified a new enterprise technology category, the Intelligent Communications Experience (ICX), projecting the market to reach $251.83 billion by 2031, up from $152.13 billion in 2025.
ICX merges unified communications and contact center platforms into one architecture
The framework eliminates the long-standing divide between internal employee collaboration tools and external customer engagement systems, combining voice, video, messaging and contact center orchestration into a single foundation. Aragon Research positions the category as the enterprise entry point for agentic AI, treating AI agents as "first-class citizens" alongside human workers.