Keynova Group

Progressive Tops Keynova's Q3 2026 Mobile Insurance Scorecard

Progressive Tops Keynova's Q3 2026 Mobile Insurance Scorecard

Wilmington, Del. – October 08, 2026 -- Progressive has claimed first place overall and for mobile web in Keynova Group's Q3 2026 Mobile Insurance Scorecard, while Allstate took the top spot for mobile app experience, according to the semi-annual benchmark of the 12 largest U.S. auto and property insurers.

Carriers push personalized savings tools as premiums climb

One-third of the 12 carriers evaluated have introduced enhanced mobile tools that let existing policyholders identify and apply for new discounts, policy options or deductible changes, moving beyond discount offers limited to new-policy quoting. These guided savings assessments factor in a policyholder's current deductibles, coverages and discounts to generate targeted recommendations.

U.S. Bank Tops Keynova's Q3 2026 Mobile Banking Scorecard

U.S. Bank Tops Keynova's Q3 2026 Mobile Banking Scorecard

Wilmington – September 22, 2026 -- U.S. Bank ranked first overall among 17 leading U.S. retail banks in Keynova Group's Q3 2026 Mobile Banker Scorecard, topping both mobile app and mobile web experience categories.

U.S. Bank and Bank of America lead the only banks offering native voice-enabled virtual assistants

Keynova found that only U.S. Bank's Smart Assistant and Bank of America's Erica currently support native in-app voice interactions for tasks including bill payment scheduling, transfers, card controls and credit score display. Erica additionally handles Zelle transaction display and P2P payment initiation via vocal commands. Across the broader panel, 35% of Scorecard banks now offer advanced text-based virtual assistants using natural language processing, though voice capability remains rare.