Mews

New York – October 16, 2026 -- Travelers will let AI monitor hotel rates (63%) and translate in real time (56%), but only 44% want it planning itineraries and 41% want it personalizing their room, according to a Mews survey of 3,250 travelers.

The dividing line is whether a task is a chore or a choice. Price alerts and translation require accuracy and speed rather than personal knowledge of the guest. Itineraries and room setup are personal, and 57% of respondents would rather stay in control of their trip than hand decisions to an AI acting on their behalf.

Guests accept AI on shared data but resist inferred data

Travelers are more comfortable with AI using information they knowingly gave a hotel: 61% accept stated preferences and 56% accept past stay history. Acceptance falls for data collected about them, to 43% for online behavior and 34% for external and social data.

New York – – October 08, 2026 -- A global survey of 3,250 travelers finds 89% want either a hybrid stay blending artificial intelligence and human service or AI confined to background tasks, with almost none favoring an AI-led experience, according to data released by hospitality platform Mews.

Guests reject full automation even for routine tasks

Human staff were preferred over AI at all nine touchpoints tested in the study, including arranging taxis -- the most automatable task surveyed -- where 44% of respondents chose a human versus 28% who chose AI.

The preference for human service intensifies as tasks require judgment or trust: 72% of guests want a human for bar and restaurant service, 66% for front desk welcome, and 58% for check-in and key handover. Room service orders showed the closest split, with 50% preferring a human and 23% opting for AI.

New York – September 17, 2026 -- Mews has launched Mews POS in the United States and Canada, allowing hotels to run property management, food and beverage operations and payments on a single system. The platform, already live in more than 20 countries across Europe and APAC since its 2024 introduction, connects every order, charge and guest interaction automatically across a property.

Standalone POS systems cost hotels two hours of daily reconciliation work per property

Most point-of-sale systems on the market were built for standalone, full-service restaurants, forcing hotels to pay for complexity they do not need. Staff typically spend two hours a day manually reconciling POS, property management and accounting systems, according to Mews. Revenue losses stem from manual posting errors, missed checkouts and gaps between disconnected software APIs.