RevSpring

Nashville – October 28, 2026 -- RevSpring's conversational AI agent Let's Talk lifted patient payment rates by 36% in initial customer deployments while cutting transfers to live agents by 27%, the healthcare payments provider said as it added phone-based payment plan setup to the product.

Let's Talk sets up payment plans by phone using the PersonaPay decisioning engine

The intelligent virtual agent is integrated with PersonaPay, RevSpring's Best in KLAS patient payment portal. Both run on the same decisioning engine, so payment plan options reflect what each patient can afford and stay consistent across voice, digital and staff-assisted channels.