Nashville – October 28, 2026 -- RevSpring's conversational AI agent Let's Talk lifted patient payment rates by 36% in initial customer deployments while cutting transfers to live agents by 27%, the healthcare payments provider said as it added phone-based payment plan setup to the product.
Let's Talk sets up payment plans by phone using the PersonaPay decisioning engine
The intelligent virtual agent is integrated with PersonaPay, RevSpring's Best in KLAS patient payment portal. Both run on the same decisioning engine, so payment plan options reflect what each patient can afford and stay consistent across voice, digital and staff-assisted channels.
Voice platform already handles 1.2 million inbound payment calls a month
RevSpring's voice platform serves hundreds of provider organizations and thousands of care locations. The company says its voice automation has cut call center volume for billing and payment questions by more than 30%. Let's Talk adds conversational AI to that base, extending self-service to call containment, payments, question answering and responses to outbound voice reminders.
CEO Scott MacKenzie said adding payment plans lets more callers resolve their needs without transferring to a representative.
Early customers cut average call duration by 25% after moving to conversational AI
Customers that moved from traditional voice automation to conversational AI reported the following results:
- Patient payment rates rose 36%, and transfers to live agents fell 27%.
- Average call duration dropped 25%.
- An additional 7% of calls with non-payment requests were resolved, on top of the containment achieved by traditional interactive voice response (IVR).
RevSpring says automated payment interactions cost approximately 80% less than comparable staff-assisted calls.
Agent also answers facility, hours and directions questions in a single call
Beyond billing, patients can get answers on facility locations, hours and directions, and can be routed through general call routing.