Trondheim – October 21, 2026 -- St George's and Epsom hospitals have introduced MazeMap digital wayfinding, funded through New Hospital Programme innovation funding secured by their parent organisation, St George's, Epsom and St Helier University Hospitals and Health Group (gesh).
Building work and relocations drive the wayfinding rollout at gesh
Building work and service relocations can make familiar hospital routes harder to follow. The MazeMap service lets the hospitals keep digital location information current as departments move, while supporting patients with different navigation needs.
Phased rollout combines digital maps, kiosks and touchscreens with staff training
The implementation pairs digital maps with training for hospital staff, who maintain location data as departments and services change. Kiosks and touchscreens form part of the phased rollout. Staff training was an important part of preparing the hospitals to run the service themselves.
Patients and volunteers took part in engagement sessions. Patients were introduced to the maps, asked to use them independently and invited to share their experience. Short videos and QR-code posters supported the introduction.
Selection followed NHS reference checks and budget constraints
After reviewing available options and seeking references from other NHS organisations, the team selected MazeMap for its capabilities within the available budget.
David Roskams, Group Director Digital Transformation at gesh, described setting up and creating the maps as "a very good" experience. He said the intention is for the project's learning to contribute to Hospital 2.0 future designs.
Paul Sheringham, Group Head of Digital Communications at gesh, pointed to first-time visitors, people who do not speak English as a first language and those with accessibility needs as groups for whom navigating a large hospital can be challenging.