Patient Experience

TAMPA, Fla. – November 02, 2026 -- Tampa General Hospital (TGH) ranks No. 3 in Florida and No. 1 on Florida's West Coast in Newsweek's 2027 America's Best-in-State Hospitals ranking, the fourth consecutive year it has been the highest-ranked hospital in the Tampa Bay region.

TGH has held the regional top spot every year since the list began. It has also placed among Florida's top three hospitals in every edition.

Newsweek and Statista rank 800 hospitals across four data sources

Newsweek compiled the list with Statista. Hospitals from all U.S. states were eligible and included in a nationwide survey. Each was scored on hospital quality metrics, hospital reputation, patient experience and a Statista Patient-Reported Outcome Measures (PROMs) implementation survey.

CONSHOHOCKEN, Pa. – October 29, 2026 -- Suvoda has added Lyft, Uber Health and Bolt rideshare access to Greenphire Travel, targeting a logistical barrier that 49% of disrupted participants in the latest CISCRP study cited: travel to the study clinic.

Participants book rides and track trips through the Suvoda App

Participants can book eligible rides, view flight and hotel details, and follow rideshare status in the Suvoda App. The same app shows study appointments, questionnaires and payments. Suvoda says this cuts routine status inquiries routed through site staff. Rideshare provider availability depends on region.

Sites get a revised travel request workflow, a clearer view of trip status and secure messaging. Sponsors and contract research organizations (CROs) get more detailed reporting on travel spend and policy across global trials.

Trondheim – October 21, 2026 -- St George's and Epsom hospitals have introduced MazeMap digital wayfinding, funded through New Hospital Programme innovation funding secured by their parent organisation, St George's, Epsom and St Helier University Hospitals and Health Group (gesh).

Building work and relocations drive the wayfinding rollout at gesh

Building work and service relocations can make familiar hospital routes harder to follow. The MazeMap service lets the hospitals keep digital location information current as departments move, while supporting patients with different navigation needs.

Evansville – October 14, 2026 -- Heart to Heart Hospice's Evansville, Indiana office has received the 2026 Hospice CAHPS Honors Elite designation, the highest recognition level in the Hospice CAHPS Honors program.

Evansville office joins a limited group of top-rated US hospice providers

The distinction places the office among a select group of hospice providers nationwide that have demonstrated outstanding performance and a sustained commitment to care experiences for patients and families.

Elite tier requires beating national benchmarks across multiple care measures

Hospice CAHPS Honors Elite goes beyond high family satisfaction scores. It recognizes agencies that also exceed national performance benchmarks across multiple measures of care. The program is regarded as one of the industry's most respected gauges of hospice quality and patient experience.

Plano, Texas – October 14, 2026 -- Seven Heart to Heart Hospice locations have won 2026 Hospice CAHPS Honors awards, and the Evansville, Indiana program earned the Elite designation, the program's highest tier.

Four Texas and three Indiana locations receive 2026 recognition

The Texas recipients are Beaumont, Longview, San Antonio and Tyler. The Indiana recipients are Elkhart, Marion and Evansville, with Evansville the only Elite honoree among the seven.

Awards rest on MatrixCare-administered survey scores

The Hospice CAHPS Honors program is based on satisfaction scores from the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. It recognizes only hospice organizations that partner with MatrixCare to administer their surveys.

Evaluators used survey results collected between April and December 2025.

Provo, Utah – September 24, 2026 -- Qualtrics unveiled Healthcare XM, a new platform built on Press Ganey's proprietary data and what the company calls the world's largest human experiential dataset, aimed at helping health systems and health plans simulate care changes, predict patient behavior, and act on safety risks before they escalate.

Qualtrics builds Healthcare XM on Press Ganey data to close the industry's experience gap

The platform runs on the Qualtrics XM Data & AI Platform and combines decades of Press Ganey benchmarks, regulatory expertise, and predictive analytics. It covers five domains: patient experience across HCAHPS and CAHPS journeys, member experience including Medicare CAHPS and Stars ratings, workforce engagement and retention, safety and quality signals such as NDNQI and PSO data, and consumer and brand positioning.

Irving, Texas – September 17, 2026 -- Four locations within LifeCare Home Health & Hospice Family have earned 2025 SHPBestTM awards from Strategic Healthcare Programs, ranking among the top tier of providers nationally for patient and caregiver experience.

Eternal Faith Hospice repeats as top 5% national performer

Eternal Faith Hospice in Warner Robins, Georgia, secured the 2025 SHPBestTM Hospice Caregiver Experience Award as a Premier Performer, placing it in the top 5% of SHP's national CAHPS Hospice benchmark. It is the second consecutive year the location has achieved Premier Performer status.

Wichita Falls unit joins top 5% in home health rankings

Beyond Faith Homecare's Wichita Falls, Texas team was named a Premier Performer in the 2025 SHPBestTM Home Health Patient Experience Awards, ranking in the top 5% nationally based on HHCAHPS survey results.