Cerillion 26.2 Adds Agentic AI to BSS/OSS Suite, 47 TM Forum Certs
LONDON – November 04, 2026 -- Cerillion (AIM: CER) has made Cerillion 26.2 generally available, extending agentic AI across customer care, service configuration, product design and churn prediction in its pre-integrated BSS/OSS Suite for communications service providers (CSPs).
Four AI features target care, configuration, packaging and retention
The Customer Care Agent uses agentic AI to help service teams locate customer and service information, resolve enquiries and decide the next action. Cerillion says this shortens the training needed to onboard new users.
The Service Configuration Agent widens agentic automation to a broader range of complex service and system configuration tasks. It reduces manual effort and reliance on specialist knowledge, which speeds the launch of new services and network integrations.