General News

Chicago – October 13, 2026 -- The American Osteopathic Foundation (AOF) has named Peter B. Ajluni, DO, an orthopedic surgeon with more than 50 years of practice, as recipient of its 2026 Lifetime Achievement Award, one of the foundation's highest honors.

The award will be presented on Friday, Oct. 23, at the AOF Honors Gala, held in conjunction with the American Osteopathic Association's (AOA) annual OMED conference. The foundation established the award in 2006 to recognize leaders whose service embodies the values of the osteopathic profession.

Global – October 13, 2026 -- Net revenue retention (NRR) and gross revenue retention (GRR) will rarely move within a new customer success leader's first 90 days, because both metrics are tied to a full renewal cycle, according to EverHealth's Marley Wagner.

Wagner, Head of Customer Success Programs and Strategy at EverHealth, outlined a 30-60-90 day framework during a ChurnZero webinar. Her advice: track four leading indicators that show whether changes are working before revenue figures reflect them.

Time to first value can improve within a single quarter

Changes to onboarding can shorten the time customers need to use the product the way they intend. Wagner says completing onboarding steps proves little on its own. What counts is whether customers get there faster than before.

Global – October 13, 2026 -- SaaS providers moving to consumption-based pricing have a direct financial incentive to speed up onboarding, but ChurnZero's VP of Customer Experience Delivery warns that automating the whole process risks losing the context that makes an implementation deliver value.

Consumption pricing pushes vendors to onboard faster

Under consumption-based models, vendors invoice clients by platform usage, so faster onboarding brings revenue sooner. Customers still expect service tailored to their needs. The executive names three automation risks: generic AI tools miss business context, B2B implementations rarely repeat outside a few standard steps, and time spent onboarding is only one measure of success.

Global – October 13, 2026 -- EverHealth's Marley Wagner has laid out a staged coaching roadmap for customer success managers (CSMs): build coaching habits in the first 30-60 days, then shift to a team-wide coaching culture, with six months as the checkpoint for results.

Live customer situations become coaching material in the first 30-60 days

Wagner, head of customer success programs and strategy at EverHealth, tells managers to review renewal conversations, quarterly business reviews (QBRs), executive business reviews (EBRs), difficult customer emails, angry customer calls and executive conversations. CSMs lead these interactions, and managers join and ask questions rather than take over. Afterward, the manager reviews the CSM's decision-making: what went right and what could improve.

The roadmap also tells managers to normalize uncertainty. Wagner's example phrase for CSMs is: "Let me validate that and come back with the best path forward."

Olathe, Kan. – October 13, 2026 -- Garmin (NYSE: GRMN) won three awards and placed No. 4 on the Soundings Trade Only Top 10 Most EPIC Companies list at the 2026 International BoatBuilders' Exhibition and Conference (IBEX), citing 15 product launches in the eligibility period.

Garmin Signal VHF 400 wins IBEX Innovation Award in OEM Electronics

The radio prevailed among 100 product entries. It combines VHF, DSC and a Class B SOTDMA AIS transponder on a color touchscreen in a compact unit designed to fit nearly any helm.

Judges also highlighted NMEA 2000 integration, support for 12V and 24V systems, and a separately powered fist mic with magnetic mounting, which eases installation across a wide range of boats. The National Marine Manufacturers Association manages the IBEX Innovation Awards, and Boating Writers International (BWI) judges them.

Dublin – October 12, 2026 -- AerCap Holdings N.V. (NYSE: AER) has delivered its 100th Boeing 787 from its direct orderbook with Boeing, a 787-9 placed on lease with Grupo Aeroméxico, which marks the airline's 25th Dreamliner.

AerCap's tenth 787 lease to Aeroméxico doubles as a program milestone

The aircraft is the tenth Boeing 787 that AerCap has leased to Aeroméxico. AerCap describes itself as the world's largest owner of 787s, with the largest 787 order book of any lessor at approximately 140 aircraft owned and on order.

Columbus – October 12, 2026 -- American Electric Power (Nasdaq: AEP) placed in the top three among electric utilities for both employee satisfaction and financial performance in TIME's America's Best Companies 2026 list.

TIME and Statista build ranking on three measures

TIME partnered with Statista to compile the list, which scores companies on employee satisfaction, financial performance and sustainability. The employee component draws on survey feedback from more than 200,000 employees at companies in the United States.

The financial component uses multi-year results rather than a single reporting period. The sustainability component applies standardized metrics covering environmental, social and governance performance.

Houston – October 11, 2026 -- CenterPoint Energy (NYSE: CNP) is sending 355 employees and contractors to Pensacola to help Florida Power & Light restore outages caused by Hurricane Isaias along the Northwest Florida Coast.

CenterPoint deploys 105 line workers and releases 250 contractor personnel

Under a mutual assistance arrangement supporting Florida Power & Light, CenterPoint has deployed 105 of its own line workers. It also released about 150 contractor line workers and 100 vegetation management personnel for restoration work in Pensacola. The combined workforce is expected to support restoration over the coming days.

Putian – October 09, 2026 -- 3TREES has earned the Guinness World Records title for the "largest coatings showroom" with a nearly 20,000-square-meter experience center converted from an industrial facility.

The 3TREES Quality Home Technology Experience Center was built out of a structure more than two decades old. The company used its own green building materials to revitalize the existing facility instead of constructing a new one.

Center covers five product and culture themes

The center presents 3TREES' innovations across healthy homes, urban renewal, industrial coatings, smart construction and traditional Chinese lacquer culture. It combines brand showcases, cultural heritage and immersive experiences.

Blue Bell, Pa. – October 08, 2026 -- Unisys (NYSE: UIS) has been named a Leader and Star Performer in Everest Group's 2026 Digital Workplace Services PEAK Matrix Assessment for North America, advancing from a Major Contender ranking in 2025.

Unisys becomes one of four Star Performers recognized for year-over-year market gains

Everest Group evaluated 29 providers of digital workplace services across North America based on market impact, vision and capability. The firm attributed Unisys' advancement to its AI-enabled smart workplace tools, an experience-led employee support model and a differentiated field-services approach.