Customer Experience

Vanguard Ranks Third in Retirement Plan Website Experience

Valley Forge, Pa. – September 16, 2026 -- Vanguard ranked third among 17 retirement plan providers for website experience and fourth for mobile app experience in the JD Power 2026 U.S. Retirement Plan Digital Experience Study, with both channels scoring above industry averages.

Vanguard outperforms industry average across all four measured categories

The firm scored above the industry benchmark in design, system performance, information and content, and tools and capabilities, according to the study, which surveyed more than 6,500 retirement plan participants between May and July 2026. JD Power evaluated the 17 providers on a 1,000-point scale and, for the first time, ranked mobile applications and websites separately.

Bybit Launches AI Copilot to Unify Trading and Support in One Chat

Dubai – September 15, 2026 -- Bybit, the world's second-largest cryptocurrency exchange by trading volume, has officially launched Bybit AI, a conversational assistant that consolidates trading, account management and customer support into a single chat interface within its app.

Bybit AI lets users execute trades and manage accounts through natural-language commands

The assistant interprets user requests and carries out the corresponding action directly, covering Spot, Futures and Options trading, Bybit Earn, Copy Trading, Trading Bot, Loan, P2P, Bybit Card, Spot X, the Rewards Hub, and notification and subscription management.

Truist Scales AI Call Summaries to 70% of Care Center Calls

Charlotte, N.C. – September 14, 2026 -- Truist Financial Corp. (NYSE: TFC) has completed full deployment of its AI Call Summaries tool across care centers, generating more than 4.5 million automated call summaries in the second quarter of 2026 alone and now covering over 70% of inbound client interactions.

Generative AI converts client calls into structured summaries within seconds

The technology, live since the third quarter of 2025, automatically documents client conversations, removing manual note-taking from teammate workflows. Truist's average care center call runs more than eight minutes, and the tool is designed to capture key themes, client needs and resolution outcomes in real time.