Digital Transformation

United States – October 23, 2026 -- More than half of the prospects who contacted The Hoffman Agency over the past six to twelve months said they found the firm by asking an AI assistant such as ChatGPT or Claude, according to Gerard, who spoke for the agency on a podcast hosted by Doug.

Prospects typically prompt the tools for the top ten tech PR agencies in Silicon Valley, the United States or Asia, Gerard said. Doug, the host, said his own firm saw no leads from ChatGPT three years ago.

Earned media feeds the models that buyers consult

Gerard said earned media often informs large language models. The models track respectability and third-party validation rather than product specifications such as speed, size or energy efficiency, he said. The agency therefore frames technology stories around their impact on people.

Global – October 23, 2026 -- SAP has stopped supporting updates to SAP Enable Now and is migrating customers to WalkMe, its recent acquisition. Organizations with learning programs on the legacy platform must now pick a replacement path.

Guide ranks six alternatives to SAP Enable Now

The vendor guide compares Whatfix, WalkMe, Assima, datango, Pendo and Userpilot. Datango is described as a migration-oriented option for legacy SAP Enable Now content. Pendo and Userpilot target customer-facing products, not SAP-centered employee enablement.

The guide frames the choice as a decision between a narrow, SAP-only training platform and a broader digital adoption model. That model would cover governed content operations, in-app support and measurable workflow outcomes across SAP and non-SAP systems.

Global – October 23, 2026 -- Whatfix has published a white paper, "How to Build an Enterprise DAP Business Case," that guides leaders in pitching a digital adoption platform (DAP) investment to stakeholders ranging from department heads to C-suite executives.

White paper assesses DAP value for CIOs, HR/L&D leaders and CROs

The paper evaluates the investment from the perspective of three groups: CIOs and IT leaders, HR and learning and development (L&D) leaders, and chief revenue officers (CROs) and sales leaders. It describes real DAP use cases for each of the three business units.

It also defines the DAP concept for readers who have not worked with one. The stated aim is to show how a DAP can lift proficiency and productivity across an organization by helping end-users get more from their software.

United States – October 23, 2026 -- AI has become the central pillar of enterprise transformation strategy and draws the largest share of executive attention and budget, yet its measurable impact remains uneven, according to a 2026 ROI report surveying 300 U.S.-based C-suite and digital transformation leaders.

Boards demand proof of returns, not deployment milestones

Boards and executive teams no longer accept deployment milestones or activity metrics as evidence of success. They expect transformation investments to deliver faster value, higher productivity and sustained returns. The survey found a consistent gap between ambition and outcomes, most visibly in AI-driven initiatives.

Security and customer experience rank behind AI in investment priorities. The open challenge is operationalizing AI at scale, where adoption and user proficiency determine whether projects deliver value or stall in pilot mode.

DALLAS – October 22, 2026 -- WeInfuse and Clarion have integrated AI phone agents directly into infusion provider and pharmacy operations, with Medix Infusion the first provider to use the connection.

Clarion agents read live WeInfuse order and authorization data

Clarion's agents see each patient's orders, prior authorization status and upcoming appointments in WeInfuse in real time. They resolve routine calls end to end and route everything else to the patient's clinic.

WeInfuse's cloud platform already manages intake, scheduling, clinical documentation, inventory management, dispensing and billing. The partnership adds the communications layer: inbound calls, scheduling requests, referral coordination and prescription refills, which the companies cite as growing administrative burdens as infusion therapy demand rises.

Global – October 22, 2026 -- PayCargo and Gnosis Freight have combined payment processing with real-time container tracking in the Container Payment PortalTM, which triggers container release as soon as payment is confirmed.

Portal automates the path from invoice to container release

The platform pairs PayCargo's payment network with Gnosis Freight's visibility data. It targets demurrage and detention, the charges that hold containers at terminals. Users receive invoices automatically, which cuts manual data entry, and pay through one-click verified payment options.

Once a payment is confirmed, the release workflow runs without manual steps. The companies say this shortens dwell time.

Global – October 22, 2026 -- A US freight forwarder now automates the splitting, sorting and indexing of 100,000 emails a month into its ERP, according to one of nine customer case studies published by PayCargo.

Document automation drives four of nine case studies

A Netherlands-based customs team within a global freight forwarder automated 4,000 monthly commercial invoices. A UK-based forwarder automated proof-of-delivery processing across more than 10 branches, removing manual data entry. A major US air cargo handler automated air waybill reconciliation with an AI-powered, API-driven workflow.

European forwarder automates 50,000 monthly email bookings

A major European freight forwarder applied AI-powered booking automation to 50,000 email bookings a month. Separately, a global freight forwarder automated carrier invoice processing across more than 20 countries.

GLOBAL – October 22, 2026 -- PR Newswire's Amplify platform gives communications teams access to 500,000+ newsrooms, journalists, influencers and digital media outlets, and bundles planning, content creation, distribution and reporting in a single SOC 2 Type II-compliant workspace.

Four modules cover the press release life cycle

The platform splits the campaign process into Plan, Create, Distribute and Report. Plan combines a real-time newsfeed with AI-generated ideas for press releases and full campaigns. Create supports drafting and refining releases, then converts them into campaign content such as snapshot videos and blog posts.

Distribution runs through Multichannel Amplification across digital, print and social

The Distribute module uses PR Newswire's Multichannel AmplificationTM approach. It spans digital, print, social and direct-to-journalist platforms. The solutions target earned, owned, paid and shared channels.

Sunnyvale – October 22, 2026 -- BMI Imaging Systems, Inc. is reviewing its end-to-end client project process after its CEO and an executive vice president attended the IIMDA Fall 2026 meeting in Québec City, Canada, on October 5–7.

BMI sends two executives to the three-day IIMDA meeting

CEO Will Whitney and EVP Brad Gilbert represented the secure digitization provider at the gathering. IIMDA members used the meeting to present how they run operations, serve clients and prepare for developments in information management.

The event is built around member presentations rather than a conventional trade show format. Providers walk peers through real processes and lessons learned.

Intake, quality control and communication drive the review

Whitney said the executives returned with "a stack of notes" and are already using them to examine BMI's process from the first client call through delivery.

Hanover – October 22, 2026 -- HSG Laser has delivered more than 2,000 machines in Europe and is opening a showroom in Düsseldorf on November 10, as it presents five laser systems at EuroBLECH 2026 in Hanover.

The exhibition runs October 20–23 at the Hannover Exhibition Centre. HSG is at Booth 15-F42 under the theme "Powering Productivity with HSG." The line-up includes the European debut of the new flagship GV, the launch of GFA PRO and AI CutPilot, and the European debut of the high-speed G3015T and R2 PRO.

GFA PRO targets large-format thick-plate processing costs

The GFA PRO is built for large-format metal processing. HSG says it addresses large footprints, low speed, unstable thick-plate performance and high operating costs. The G3015T and R2 PRO extend HSG's high-speed range for sheet and tube processing, with the aim of improving throughput and flexibility.