TOKYO – October 29, 2026 -- transcosmos won Gold in the Business Contribution category and Silver in the People Development category at the Best Contact Center Indonesia (TBCCI) 2026 awards on September 24, 2026. The Indonesia Contact Center Association (ICCA) organizes the program.
Automotive client case earns Gold for business contribution
transcosmos submitted its transformation work for one of Indonesia's largest automotive manufacturers. The company says technology and process optimization raised the client's operational efficiency and revenue. The source gives no figures for either gain. The entry presented the contact center as a strategic business partner that links customer experience, operational efficiency and business needs within one service ecosystem.
Internal promotions jump from 20% to 49% in one year
The Silver-winning People Development entry covered a program that runs from employee preparation and competency building to managerial training and career pathways into leadership. The share of internal promotions rose from 20% in 2024 to 49% in 2025, more than doubling.
Second consecutive TBCCI recognition cycle for the outsourcer
In 2024, transcosmos took Platinum in the Contact Center Operations category and Silver in Employee Engagement at the same awards.
transcosmos Indonesia Vice President Director Ardi Sudarto said a contact center is "no longer viewed solely as an operational function" and that such transformation depends on staff with the right competencies and room to grow. ICCA Chairman Andi Anugrah said the Business Contribution entry showed operational capabilities creating wider business impact. He added that the People Development entry underscored the value of developing talent from within.
transcosmos began operating in Indonesia in 2013 and employs more than 4,000 people across Jakarta, Semarang, Yogyakarta and Bali. Its clients span e-commerce, retail, telecommunications, banking and insurance.