North Little Rock – October 17, 2026 -- Highland County and Bath County, Virginia, went live on Caliber Hosted CAD on October 6 in a shared hosted environment, putting two neighboring rural dispatch centers on one platform across more than 900 square miles of mountainous terrain, Caliber Public Safety announced.
Each county keeps its own dispatch operation, configuration, workflows and local control. Both run on the same underlying platform, which removes the technical barriers that normally separate CAD systems in adjacent jurisdictions.
Shared tenant targets cross-county incidents in a sparsely staffed region
Highland County covers roughly 416 square miles and has about 2,300 residents. Bath County covers more than 500 square miles and has about 4,100 residents. Both are largely forested and mountainous, with few dispatchers and responders on any shift, and mutual aid is routine.
Michael Sturgeon, Senior Project Manager at Caliber Public Safety, said sharing one hosted CAD environment is uncommon in rural public safety and required close coordination between both counties and Caliber's teams.
Highland County joins Caliber as a new CAD customer
Highland County is running Hosted CAD with integrated mapping and CJIS query, Google Places address validation and a LinX interface for regional information sharing. It also uses Caliber's Online RMS for sworn and non-sworn personnel. The county has one of the highest mean elevations east of the Mississippi River, so verified addressing and immediate access to criminal justice data are meant to cut guesswork on calls.
Bath County adds RapidSOS and PulsePoint interfaces
Bath County is running Hosted CAD with mapping and CJIS query, plus interfaces to PulsePoint and RapidSOS with alerts. RapidSOS delivers caller location and device data to the dispatcher at the start of a call. The PulsePoint interface extends cardiac arrest notifications to trained citizens and off-duty responders nearby, which matters where response distances are long.
Bath County migrates from premise CAD with historical data intact
Bath County has been a Caliber premise CAD and Online RMS customer for years. It moved its premise-based system onto Hosted CAD, and Caliber converted the historical CAD databases into the new environment. Caliber says data conversion is a formal part of every implementation, covering transformation, validation and loading of call history, incident records and master index data.
Caliber products are hosted at Nlets, the International Justice and Public Safety Network, and meet FBI CJIS policies, standards and guidelines. The facilities include multi-site hot backup disaster recovery and redundant network paths to key state and federal entities.
The go-live involved both counties and Caliber's Professional Services, Deployment, Training, Engineering and Support teams.