United States – October 17, 2026 -- Andor Health has reached General Availability in the CMS Health Technology Ecosystem initiative, with millions of patients across dozens of health systems already using its ThinkAndor® platform.
CMS recognized the company for patient-facing capabilities that ThinkAndor® has delivered since its inception. Patients use the platform to access care, retrieve health information, interact with Conversational AI, complete digital intake and connect with clinician-reviewed guidance.
Andor treats interoperability as infrastructure, not the outcome
Andor argues that a connected healthcare system is not necessarily a better one. Patients still face fragmented journeys, clinicians still spend significant time on coordination and administrative work, and health systems still assemble multiple vendors for different parts of care.
The company's answer is an operating model in which AI reasons across EHR data, connected devices, patient interactions and other clinical signals. The AI initiates and orchestrates workflows, surfaces actionable intelligence and brings in clinicians when their expertise is needed.
AI-native clinical services shift outcome accountability to the vendor
Under the traditional model, a vendor sells software and the health system must configure workflows, staff programs, monitor queues, manage outreach and measure performance. Andor's model combines AI infrastructure, clinical expertise and care delivery. Licensed clinicians supervise and intervene, while the service provider is accountable for measurable outcomes rather than software utilization.
Andor targets the CMS ACCESS Model through Psynergy Health
The CMS ACCESS Model is designed around technology-supported chronic care and outcomes rather than isolated encounters. Andor says participation requires continuous patient engagement, interpretation of clinical signals, care coordination and operation of the underlying clinical workflows. Patients with hypertension, diabetes or heart failure generate relevant clinical information between appointments.
Through ThinkAndor® and Psynergy Health, Andor combines AI-native infrastructure, licensed clinical services and CMS-approved ACCESS clinic operations under one accountable structure. Health systems would not need to assemble separate technology, staffing, workflow and clinical-service vendors.