Andor Health

Virginia – October 17, 2026 -- VHHA Solutions, an affiliate of the Virginia Hospital & Healthcare Association, has named Andor Health's ThinkAndor® an endorsed platform for hospitals and care providers across Virginia, extending the AI-driven system beyond acute care into senior living and behavioral health.

Endorsement targets fragmented care technology

The partnership addresses health systems that run separate tools for virtual care, communication, monitoring and care coordination. ThinkAndor is designed to replace that patchwork with a single AI-powered infrastructure covering the path from the digital front door to post-acute follow-up.

[SOURCE_CITY] – October 17, 2026 -- Andor Health's ThinkAndor platform scored 92.6 in the 2026 KLAS ranking for Virtual Care Platforms, earning the Best in KLAS title and outperforming the category average, the company said.

Three independent bodies honor ThinkAndor in one cycle

Black Book Research named ThinkAndor the top-rated virtual care platform for the third consecutive year. The platform led in workflow integration, provider efficiency and patient engagement.

Frost & Sullivan gave Andor Health its Transformational Innovation Leadership award for excellence in acute care virtual health.

Many of the awards draw on direct, anonymous feedback from healthcare providers, including clinicians, administrators and leaders who use the platform daily.

United States – October 17, 2026 -- Andor Health is combining its ThinkAndor platform with PsynergyHealth's virtual clinical workforce to support CMS Rural Health Transformation initiatives, targeting rural providers that cannot add staff.

ThinkAndor automates documentation and care coordination

ThinkAndor uses multimodal, agentic AI to listen to clinical encounters, generate documentation automatically and coordinate care across electronic health records. Ambient AI captures and summarizes clinical conversations in real time, which removes manual documentation and redundant data entry. Coordination agents also automate referrals and follow-ups.

United States – October 17, 2026 -- Andor Health ranked #1 in overall client satisfaction in the 2026 Black Book survey of non-EHR virtual care platforms, its fourth consecutive year at the top. Its ThinkAndor agentic AI platform scored 9.75 out of 10.

More than 1,100 healthcare professionals across care settings contributed feedback to the survey. ThinkAndor led in 14 of 18 performance categories tied to enterprise virtual care execution. These included clinical workflow integration and usability, interoperability across systems and devices, care team collaboration and escalation support, AI-assisted automation and workflow orchestration, and customer support and long-term partnership quality.

United States – October 17, 2026 -- Andor Health has expanded ThinkAndor with multimodal agentic AI that runs voice-based and conversational patient interactions from initial access through post-acute follow-up, targeting the fragmented patient communication that drives call center costs and clinician workload.

ThinkAndor agents initiate and manage patient conversations

The agents start and manage conversations rather than waiting for patients to navigate portals, websites and phone systems. According to the announcement, they read patient context in real time, recommend next best actions and coordinate workflows behind the scenes.

Platform covers four stages of the care continuum

ThinkAndor's multimodal infrastructure orchestrates conversations across four stages:

United States – October 17, 2026 -- Andor Health and Psynergy Health have launched the ACCESS Clinic, an approved CMS ACCESS Model clinic that runs on the ThinkAndor® AI-native clinical services operating system and targets Medicare beneficiaries with chronic conditions. The platform behind it already operates across more than 40 health systems and supports over 20 million patients in nearly every U.S. state.

Platform results span 35 million AI interactions

ThinkAndor® AI agents have completed more than 35 million clinical and patient interactions. According to the companies, health systems using the platform have achieved:

United States – October 17, 2026 -- Andor Health has reached General Availability in the CMS Health Technology Ecosystem initiative, with millions of patients across dozens of health systems already using its ThinkAndor® platform.

CMS recognized the company for patient-facing capabilities that ThinkAndor® has delivered since its inception. Patients use the platform to access care, retrieve health information, interact with Conversational AI, complete digital intake and connect with clinician-reviewed guidance.

Andor treats interoperability as infrastructure, not the outcome

Andor argues that a connected healthcare system is not necessarily a better one. Patients still face fragmented journeys, clinicians still spend significant time on coordination and administrative work, and health systems still assemble multiple vendors for different parts of care.

United States – October 17, 2026 -- UPMC will expand its AI-native transitional care management model from UPMC Jameson to 18 hospitals this fall, working with Andor Health and Psynergy Health.

Every enrolled patient receives outreach within 48 hours of discharge

Andor Health's ThinkAndor platform uses AI to automate initial outreach, analyze clinical information, prioritize emerging needs and prepare clinicians for patient encounters. Patients who need additional support can be escalated to a care coordinator.

Across transitional care workflows, Andor reports a 63% reduction in clinician time spent on non-clinical tasks per encounter and an 82% reduction in non-actionable monitoring alerts.