Chunghwa Telecom Wins Frost & Sullivan 2026 AI Customer Service Award
San Antonio – September 19, 2026 -- Frost & Sullivan has awarded Chunghwa Telecom its 2026 Taiwanese Customer Value Leadership Recognition in the AI-powered customer services industry, citing measurable operational gains from the carrier's in-house AI technology stack.
Frost & Sullivan benchmarks Chunghwa Telecom on business impact and customer impact
The research firm's evaluation process scored the company across two core dimensions, finding it excelled in aligning AI innovation with customer requirements while executing scalable deployment models with proven operational expertise.