Guardian Hands 1 Million Dental Benefit Calls to Sierra AI
NEW YORK – November 06, 2026 -- Guardian Life Insurance Company of America will route about 1 million yearly dental benefit verification calls through Sierra's AI-native customer engagement platform under a multi-year strategic partnership.
Guardian targets its highest-volume service interactions
Beyond dental benefit verification, Guardian is applying Sierra's technology to payment processing and claim status inquiries. The insurer aims to make these routine requests faster and let customers complete them without waiting on a live agent.
Michael Prestileo, Guardian's Chief Strategy Officer, said the goal is to remove friction from everyday interactions so colleagues can focus on moments where human judgment matters most. He described the deal as part of Guardian's approach of pairing its business with external technology providers to modernize operations.