Info-Tech Blueprint Tackles Sports Venue Tech Fragmentation
Arlington, Va. – September 07, 2026 -- Info-Tech Research Group has published a new blueprint, Build a Venue Platform Operating Model, addressing a structural gap between accountability and authority that leaves sports CIOs responsible for game-day fan experience despite lacking control over the systems that deliver it.
CIOs Answer for Systems They Do Not Control
Sports organizations rely on ticketing, mobile apps, access control, point-of-sale, sponsorship platforms, and fan data to function as one connected environment, even though these capabilities are split across teams, venues, leagues, and vendors. Michael Adams, senior research analyst at Info-Tech Research Group, said this accountability-authority gap is where delays, inconsistent decisions, and operational fragility take hold.