Agentic AI Tests Insurers' Operating Models, CGI Research Finds
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Global – October 15, 2026 -- Only 19% of insurance executives believe their operating model is agile enough to support digital transformation, even though 71% say digitalization is already affecting it, according to CGI's 2026 Voice of Our Clients research.
Agentic AI moves insurers from managing interactions to orchestrating outcomes
Conversational AI can explain what a policyholder should do after storm damage. An agentic system could go further: authenticate the customer, check coverage, open the claim, collect information, arrange services, initiate permitted payments and send proactive updates. A human claims professional steps in when judgment or extra support is required.