Metcash Expands Coveo Deal for AI Search on B2B Retailer Portal
Image
Sydney – September 28, 2026 -- Metcash, Australia's leading wholesale distributor to independent grocery, hardware and liquor retailers, has expanded its partnership with Coveo (TSX: CVO) to embed AI-powered conversational search into its B2B customer communications platform, AskROSS.
Metcash adds generative AI to AskROSS to speed retailer self-service
The deployment replaces traditional keyword-based search with conversational search that interprets query intent, allowing independent retailers using the AskROSS portal to resolve routine issues without contacting support staff. Coveo will also surface the same guidance within the agent-facing experience, aiming to help Metcash support teams assist customers more efficiently.