ServiceNow

San Francisco – October 29, 2026 -- Kong Inc. has become a founding member of the ServiceNow Control Tower Alliance, an ecosystem of AI, cloud infrastructure, security, governance, value measurement and token metering companies that will work with ServiceNow on enterprise AI adoption at scale.

Alliance centers on ServiceNow's Super Intelligence Control Tower

The alliance is built around the ServiceNow Super Intelligence Control Tower, a centralized control plane to discover, secure, govern, observe and measure enterprise AI. Kong will work with ServiceNow and the other founding members to extend security and governance to the models, tools and agents that AI applications depend on.

Kong CEO and co-founder Augusto Marietti said "AI governance depends on enforcing what agents can access and do."

Cupertino, Calif. – October 15, 2026 -- Work4Flow, a ServiceNow Premier Partner, has launched Knowledge Article Optimizer with Search Relevancy, a ServiceNow-native application that uses AI agents to find and fix knowledge content that users and AI systems cannot retrieve effectively.

Search Relevancy flags failing queries and weak articles

The Search Relevancy component analyzes real user searches and returned knowledge results. It identifies poorly performing queries, relevance gaps, and articles that need semantic attention.

Work4Flow's argument is that an article can hold the correct answer and still fail if its language, structure, metadata, or search signals do not match how people ask for help or how AI systems retrieve enterprise knowledge.

London – October 14, 2026 -- UNLEASH, the HR and future-of-work event organiser, will host 8,500 leaders from 140 countries at the Paris Convention Centre on 20–22 October, backed by a record ten headline sponsors.

Google Cloud joins Docebo, Eightfold, Personio, Phenom, Radancy, SAP SuccessFactors, ServiceNow, Workday and Workhuman on the headline roster. ServiceNow and Personio are new headliners and are making major investments in their UNLEASH partnerships, according to the organiser.

UNLEASH moves to Paris Expo's largest hall in October 2027

The 2026 edition precedes the event's move to Pavilion 1 at Paris Expo Porte de Versailles in October 2027. The venue's largest hall will become the new home of the Paris flagship.

Founder and CEO Marc Coleman said "the question is no longer if AI matters," but which technologies deserve capital and how work design must change.

Los Angeles – October 01, 2026 -- CometAPI now routes access to more than 500 AI models through a single OpenAI-compatible API key, serving over 10,000 active developers with average response times under 400 milliseconds and a 99.9% uptime target.

Platform consolidates fragmented model access into one credential

As AI teams increasingly rely on multiple large language models, image generators, video systems and audio tools, each provider typically requires separate registrations, SDKs, billing dashboards and authentication methods. CometAPI CEO Lee Sonic said he built the platform after becoming frustrated with these fragmented integration requirements while testing different AI models as a developer. The company positions itself not as a simple API aggregator but as an infrastructure layer that absorbs model complexity rather than passing it to application developers.

Delray Beach, Fla. – September 30, 2026 -- The global IT Service Management (ITSM) market is projected to grow from USD 10.96 billion in 2026 to USD 22.91 billion by 2031, a compound annual growth rate of 15.9%, according to MarketsandMarkets. The market stood at USD 9.41 billion in 2025, underscoring accelerating enterprise spending on hybrid IT and AI-enabled service delivery.

Knowledge and self-service tools post the fastest growth at 21.3% CAGR

The knowledge and self-service management segment is set to register the highest growth rate of the forecast period, driven by conversational AI, virtual agents, and automated resolution tools designed to cut repetitive Level-1 support workloads. Dashboard, reporting, and analytics tools follow with an 18.8% CAGR, reflecting enterprise demand for real-time SLA monitoring and predictive service insights. The solutions category overall is expected to grow 16.8% annually through 2031.

New York – September 29, 2026 -- JPMorgan Chase claimed the No. 1 spot on the 2026 Fortune AIQ 75, a ranking of Fortune 500 companies generating measurable business impact from AI adoption, jointly produced by Fortune and ServiceNow.

Ranking expands to 75 companies from 50, with 36 new entrants

Building on the inaugural 2025 Fortune AIQ 50, the list grew by 50% this year, now spanning 18 sectors including Technology, Finance, Healthcare, Energy, Retail and Industrials. Alphabet, Coca-Cola, Amazon and Nvidia rounded out the top five, followed by Mastercard, Visa, Carrier Global, Cleveland-Cliffs and Microsoft to complete the top ten.

Rockville, Md. – September 15, 2026 -- The Association for Financial Professionals (AFP) named Bandwidth, Google and ServiceNow as finalists for the AFP 2026 Pinnacle Awards, sponsored by Truist for a third consecutive year, with all three finalists having built AI-enabled treasury systems.

Voting closes September 18 ahead of Las Vegas announcement

Community voting to select the Grand Prize winner runs until Sept. 18, 2026. The winner will be revealed during AFP 2026, held November 8-11 in Las Vegas, and Truist will donate $10,000 to The Just One Project on the winner's behalf.

Arlington, Va. – September 13, 2026 -- Air, the Enterprise Readiness company, has appointed Andrej Danko as Chief Product and Technology Officer to lead engineering and product strategy for its AI-native platform serving the national security enterprise.

Danko joins from ServiceNow after leading global public sector AI deployments

Danko previously served as Vice President and General Manager of Global Public Sector Product Management at ServiceNow, where he directed agentic AI deployments across the U.S. Defense Logistics Agency, the Department of Homeland Security, and international allies including NATO members, Australia, and Singapore. He brings three decades of software industry experience spanning product management, design, engineering, and corporate strategy, with prior roles at Productboard, Merlon Intelligence, and SAP. Danko holds an MBA from MIT Sloan School of Management, plus a Ph.D. and M.S. in Applied Computer Science.