San Francisco – – October 01, 2026 -- EvaSpeaks has launched an omnichannel AI agent platform designed to convert phone, web and email inquiries into booked appointments and CRM-logged opportunities before customer interest fades.
AI agents qualify prospects and book appointments across phone and web channels
During live phone and website conversations, EvaSpeaks agents draw on company-approved knowledge to answer questions, identify intent, qualify prospects, check availability and schedule appointments. Connected tools allow agents to create or update CRM leads, open support tickets, schedule follow-up or transfer callers while preserving full conversation context.
Email inquiries trigger automated replies and queued callbacks
EvaSpeaks captures emailed inquiries as leads and sends replies generated from the business's own knowledge base. When an inquiry includes a phone number, the platform queues a callback with context attached; businesses choose whether a staff member approves the callback or the AI agent places it automatically. All callbacks follow the same do-not-call and calling-hours controls applied to other outbound calls, and appointment confirmations and reminders are sent by text.
CEO cites a 'momentum problem' in customer conversion
"Most businesses do not have a communication problem. They have a momentum problem," said Kishore Pal, CEO of EvaSpeaks. "A customer reaches out ready to act, but the next step happens too slowly. EvaSpeaks connects the conversation to the work that moves the opportunity forward."
Every interaction generates a trackable business record
Each conversation produces a record capturing the customer's intent, collected information, outcome and action status. Teams can review which interactions resulted in leads, appointments, escalations or follow-up tasks without reconstructing details from scattered notes.
Businesses configure EvaSpeaks to their own operations by adding knowledge from websites and documents, defining qualification and escalation rules, connecting calendars and customer systems, and controlling which actions an agent is permitted to perform. Agents and activity are managed from a single workspace.