Calabasas, Calif. – September 18, 2026 -- Faye has launched a new integration connecting Intercom and Oracle NetSuite, allowing support, sales, and success teams to view a customer's financial history directly inside Intercom without switching platforms.
Integration eliminates the finance-data bottleneck for support reps
Support agents previously had to escalate billing or order questions to finance teams because that data lived outside Intercom. Faye's integration syncs contact, company, and financial records between NetSuite and Intercom automatically, reducing tool-switching and back-and-forth between departments.
Five features embed NetSuite records directly into the Intercom workflow
The build includes two-way contact sync for names, companies, and phone numbers; automatic conversion of NetSuite customer records into Intercom Companies with website and industry data; direct visibility of invoices, credit memos, and sales orders inside the Intercom Inbox and Messenger; a read-only Sales App inside Intercom to prevent accidental edits to NetSuite source records; and context-aware display that surfaces relevant Sales Orders, Invoices, and Credit Memos tied to the open Company or Contact.
Faye CEO ties the launch to a broader integration strategy
"Every time a support rep has to stop and ask another team for an answer, that's a moment we're not taking care of the client the way we should," said David Faye, CEO of Faye. He said the integration is designed so the answer is already present within the conversation itself.
Faye holds 2026 Intercom Services Partner of the Year status
Faye, named the 2026 Intercom Services Partner of the Year, is offering walkthroughs and pricing details to clients interested in connecting the two platforms. The integration is available now.