Nashville, Tenn. – September 19, 2026 -- Finch Claims Inc. has launched what it calls the property insurance industry's first full-claim intelligence platform, designed to connect scattered claim records and surface costs insurers may have omitted from estimates.
Finch found nearly $6 million in repair costs missing from carrier estimates
Analyzing 315,000 documents across more than 15,000 property claims, Finch identified an average difference of nearly 50% between carrier estimates and those prepared by public adjusters, representing over $6 million in repair costs left out of insurer calculations. Among claims where insurers made no payment in the first six months, final settlements came in 43% higher on average than the insurer's initial estimate.
Claim resolution times hit their slowest pace since 2008
According to J.D. Power's 2025 U.S. Property Claims Satisfaction Study, average repair times reached 32.4 days and final payments took more than 44 days, following 27 catastrophic events in 2024 and 28 in 2023. Longer timelines are producing larger, more fragmented claim files spanning thousands of emails, photographs, estimates and supplements.
The platform links inbox activity, historical records and analytics into one system
Finch connects directly to a firm's inbox, automatically matching emails and attachments to the correct claim and building a continuously updated record. It then compares estimates, documents and claim data to flag missing line items, inconsistencies and unanswered questions across a claim's full history.
"The insurance industry does not have an information shortage. It has an information asymmetry,