Draper, Utah – September 29, 2026 -- FirstDigital has surpassed 500 five-star Google reviews, achieving an overall 4.4-star rating that the fiber internet provider says outperforms most locations run by major national competitors in the same markets.
Customer outages get resolved within hours, not days
Customer Mary Tipton reported that after a series of power outages knocked out her fiber connection, a FirstDigital representative created a high-priority service ticket and restored her service within hours. Longtime customer Vance Hawkins, who has used the service for twelve years, said downtime has been "practically nonexistent" and that any disruptions were typically resolved within minutes.
Company points to 25-year track record in enterprise fiber
FirstDigital has provided enterprise fiber and telecommunications services to businesses and multifamily communities for more than 25 years. The company structures its support around locally based teams working directly with regional engineers and technicians, an approach it credits with the elevated customer satisfaction scores.
COO frames reviews as a trust metric, not a marketing goal
Alex Jackson, Chief Operating Officer at FirstDigital, said the review milestone reflects the company's approach to customer relationships rather than a target in itself. "What matters is earning our customers' trust by being there when they need us, solving problems quickly, and treating their business like it's our own," Jackson said.
Customer Rob Savage cited follow-through from a FirstDigital representative who went "the extra mile" to ensure he received what he needed and then checked back afterward. For businesses and multifamily communities that depend on uninterrupted connectivity, the review data point to service responsiveness as a deciding factor when selecting a fiber provider.