KORE Picks 3CLogic Voice AI to Replace Legacy Telephony
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Riverside, Calif. – November 06, 2026 -- KORE Group Holdings, Inc., a global Internet of Things (IoT) connectivity provider, has selected 3CLogic to replace disjointed legacy telephony systems with a voice AI and contact center platform built natively inside ServiceNow Customer Service Management (CSM).
KORE targets manual logging and fragmented agent desktops
KORE handles a high volume of complex technical inquiries. Its legacy telephony stack forced agents into manual call logging, limited data visibility and fragmented desktops, which hurt productivity. The company's stated goals are to end "swivel-chair" work between systems, cut Average Handle Time (AHT) and give agents and supervisors one workspace.