Kyndryl Autonomous Operations for ServiceNow

NEW YORK – November 10, 2026 -- Kyndryl (NYSE: KD) has made Kyndryl Autonomous Operations for ServiceNow available on the ServiceNow Store. The offering, co-developed with ServiceNow, runs on Kyndryl Bridge, which Kyndryl says has reduced IT incidents by up to 50%.

Kyndryl agents work on operational data inside the ServiceNow AI Platform

ServiceNow customers will run operational data through Kyndryl Bridge. This gives context across assets, configurations, dependencies, performance, events, changes, incidents, risks and resolutions. Kyndryl's specialized agents use that context to identify issues from failure patterns, produce evidence-based causal analysis, assess risk and provide step-by-step remediation guidance.