Engagement Platforms Leave Managers Without Next-Step Guidance
Global – October 17, 2026 -- Eighty-five percent of HCM Excellence Award-winning recognition programs have deployed dedicated recognition platforms with dashboards and reporting, yet far fewer have built the layer that tells managers what to do with that data, according to Brandon Hall Group analysis.
The research describes a gap between information and instruction. Managers can see participation counts, survey scores and recognition volumes, usually refreshed monthly or quarterly. They cannot always see which employee is at risk, why, or what should happen this week.
Shared recognition authority raises the stakes for manager focus
Peer nomination systems now match manager-driven recognition in prevalence, each appearing in two-thirds of the award-winning programs studied. With recognition spread across more people, managers need guidance on where their own attention will have the most effect.