Banks Shift Global Capability Centers From Cost Hubs to Strategy Engines
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Global – – October 15, 2026 -- Launching a global capability center (GCC) no longer differentiates a bank, according to CGI, which identifies five attributes that separate high-performing banking GCCs from those that fall short of their potential.
Top GCCs are judged on business outcomes, not headcount or utilization
Many centers are still measured on headcount growth, utilization rates, cost savings and project volumes. CGI argues that leading banks instead tie GCC success to the initiatives it accelerates and the value it helps create in modernization, growth, resilience and customer experience.