Genpact: 79% of Firms Run AI Agents, Only 15% Tie Spend to P&L
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NEW YORK – – November 12, 2026 -- Only 15% of enterprises have fully tied AI investment to P&L outcomes, even though 79% already run AI agents in production, according to a Genpact survey of more than 2,000 executives. On average, just 49% of AI initiatives funded in the past 24 months have delivered the expected value.
Agents reach production faster than operating models change
Genpact (NYSE: G) published the findings in its report "Autonomy in Practice." The survey covered senior executives at companies with annual revenues from $1 billion to more than $50 billion, across 17 industries and 14 business functions. Genpact also conducted in-depth interviews with enterprise leaders.