St. Louis – September 28, 2026 -- Balto Software has launched Kodi, an AI coworker for contact center leaders that moves beyond generating insights to directly executing approved changes across the tools teams use to run daily operations.
Kodi investigates problems and implements fixes without manual handoffs
Kodi can investigate underlying customer interactions, identify factors driving a given outcome, and present evidence before recommending a course of action. Once a leader reviews and approves the recommendation, Kodi executes it directly within Balto's platform through Agent Assist, coaching modules, QA scorecards, compliance scorecards, Notes, dynamic prompts, checklists, dashboards, and data fields.
Kyle Jones, VP of Product at Balto, said most insights tools stop at identifying a problem, while Kodi is designed to carry the process through to execution inside the platform.
System backfills 60 days of data when existing metrics fall short
Kodi can determine when the original data available is insufficient to answer a question. In those cases, it can create new data fields, backfill the prior 60 days, and begin tracking the metric going forward, then surface related patterns leaders had not specifically queried.
Interface removes need for predefined dashboards or report selection
Users can pose open-ended questions, observations, or problems without knowing which report or data field applies. Kodi adapts its output on request, generating charts, comparing time periods, breaking down results by team or location, summarizing conversations, or producing a shareable PDF report. Users can further direct Kodi to investigate a surfaced pattern, change the timeframe, or pull the specific calls behind a given metric.
Rollout begins immediately for all existing Balto customers
Kodi is rolling out today exclusively to current Balto customers, with no additional change management process required for adoption.