Balto Launches Kodi, an AI Coworker That Executes Contact Center Fixes
St. Louis – September 28, 2026 -- Balto Software has launched Kodi, an AI coworker for contact center leaders that moves beyond generating insights to directly executing approved changes across the tools teams use to run daily operations.
Kodi investigates problems and implements fixes without manual handoffs
Kodi can investigate underlying customer interactions, identify factors driving a given outcome, and present evidence before recommending a course of action. Once a leader reviews and approves the recommendation, Kodi executes it directly within Balto's platform through Agent Assist, coaching modules, QA scorecards, compliance scorecards, Notes, dynamic prompts, checklists, dashboards, and data fields.
Kyle Jones, VP of Product at Balto, said most insights tools stop at identifying a problem, while Kodi is designed to carry the process through to execution inside the platform.