TP Wins Frost & Sullivan 2026 LatAm CXM Strategy Leadership Award
San Antonio – October 16, 2026 -- Frost & Sullivan has awarded TP its 2026 Latin America Competitive Strategy Leadership Recognition in customer experience management (CXM), crediting an integrated delivery model that spans 16 countries.
Frost & Sullivan rates TP strong on both strategy effectiveness and execution
The analyst firm benchmarks companies on two dimensions: strategy effectiveness and strategy execution. TP excelled in both, according to Frost & Sullivan. Sebastian Menutti, Industry Director, ICT at Frost & Sullivan, said TP systematically uses enterprise-wide technology platforms, operating frameworks and governance standards while adapting implementation to local market conditions.
Samantha Fisher, Best Practices Research Analyst at Frost & Sullivan, attributed TP's edge to its entrepreneurial culture and operating philosophy, noting that "competitors struggle to achieve similar results."