U.S. Bank Tops Keynova's Q3 2026 Mobile Banking Scorecard
Wilmington – September 22, 2026 -- U.S. Bank ranked first overall among 17 leading U.S. retail banks in Keynova Group's Q3 2026 Mobile Banker Scorecard, topping both mobile app and mobile web experience categories.
U.S. Bank and Bank of America lead the only banks offering native voice-enabled virtual assistants
Keynova found that only U.S. Bank's Smart Assistant and Bank of America's Erica currently support native in-app voice interactions for tasks including bill payment scheduling, transfers, card controls and credit score display. Erica additionally handles Zelle transaction display and P2P payment initiation via vocal commands. Across the broader panel, 35% of Scorecard banks now offer advanced text-based virtual assistants using natural language processing, though voice capability remains rare.