Forrester Study: Atera's Robin AI Delivers 321% ROI on IT Tickets
New York – September 17, 2026 -- A composite enterprise deploying Robin by Atera achieved $7.3 million in risk-adjusted benefits against $1.7 million in costs over three years, yielding a 321% return on investment and $5.5 million in net present value, according to a new Total Economic Impact study conducted by Forrester Consulting on behalf of Atera.
The study found payback occurred in less than six months, with Forrester interviewing four enterprise decision-makers and modeling their combined experiences into a single composite organization: a 2,500-employee enterprise generating $800 million in annual revenue with a 30-person Level 1/Level 2 service desk team.
Robin's autonomous ticket resolution rate climbs from 60% to 90% over three years
Forrester's model forecasts Robin autonomously resolving 60% of manual service desk tickets in Year 1, rising to 90% by Year 3 as system integrations matured and Robin's knowledge base expanded.